Our website monitoring service is a standalone service but complements your website backups. We install a piece of software on your website that will send us an immediate alert if there is a problem that has caused it to go offline.
This gives us an early warning signal to investigate the issue in order to resolve it for you as quickly as possible. If it is a straightforward fix, we will simply action that so that downtime is minimised. If there is a more complex fix required, we will contact you to agree an action plan.
The monitoring service also indicates the version status of your website CMS and the plugins that it uses. Keeping your website up to date with the latest patches reduces the chances of downtime.
The monitoring service includes:
Site uptime information
Site down notifications
Site down remedial action
Page speed insights
Plugin update statuses
Manual updates to CMS and Plugins (with Pro service only)